Newsroom

Gainesville Launches Online and Mobile Reporting Platform

7/21/2015
Earlier today, the City of Gainesville launched 311GNV, a new mobile and online reporting system for non-emergency issues in Gainesville.

311GNV is available to submit service requests for issues such as potholes, sidewalk maintenance, graffiti, overgrown lots, and damaged or missing street signs. The City Manager’s Office, Public Works and Code Enforcement are the initial departments implementing the 311GNV system. Staff will continue to add additional service request types based upon the “general issues requests” submitted.

With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the City of Gainesville website; iPhone and Android mobile applications and SeeClickFix.com. When submitting issues, residents can provide location, descriptive and photographic information as they see the issue in real time. Once the resident submits an issue, designated city staff will route it to the proper department and update the request - and residents following the issue - once it’s been resolved.

311GNV is powered by SeeClickFix, a place-based reporting platform that allow residents to document neighborhood concerns and improvements alike, ranging from litter and flooding to damaged sidewalks and malfunctioning traffic signals. This partnership allows residents to report community issues, as well as view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.

311GNV is available at: