Department of Doing

Yes, the name of our department is different, some might say, unusual. We are okay with that, because the name was given to us by a citizen committee that used design thinking to envision how Planning and Building could really serve the needs of our citizens.

By focusing on the needs of citizens, not staff or regulatory documents, we are making others successful. Our two divisions are re-examining everything we do to create a seamless experience for our citizens. Our team of teams approach facilitates a cooperative approach to helping citizens start or grow a business, build a home, or engage with their community.

"Welcome to City Possible"

The Department of Doing was recognized in an article in The Atlantic and on Channel 20 news about our innovative approach to citizen-centered design.

Winner of Seven City Employee Recognition Awards

Community Relations: Historic Preservation Team
Community Service: The Standard Closeout Team
Innovation: Urban Standards Development Team 
Innovation: Virtual Inspections Team
Leadership: Keifer Calkins, Chief Inspector 
General Excellence: Land Development Code Team
General Excellence: Thomas Center B Redesign Team

GNV Next - Department of Doing

On GNV Next's Episode 2, Wendy Thomas, Director of Department of Doing, and Commissioner Harvey Budd share a little of what we "do."

Thomas Center B Redesign

On June 13, 2017, the City of Gainesville held a ribbon-cutting ceremony for the renovation of the Historic Thomas Center B building. The renovation is part of the city's Citizen Centered Initiative, with the goal of creating a great customer service experience from the moment citizens walk through the door.


Department of Doing

Department Head:
Wendy Thomas
Phone: 352-334-5023
Fax: 352-334-3259
P.O. Box 490
Station 12

Monday - Friday

7:30 a.m. - 5:00 p.m.


Thomas Center City Offices (B)

306 NE 6th Ave, Gainesville, FL 32601

Building Division - Rooms 107 - 126

Planning Division - Rooms 201 - 230